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Requirements:
1. Possess a collegiate grade or above with four years¡¯ customer services experience and interaction with the hotel or travel industry, including two years in management role.
2. Good service/process analytical, problem-solving, negotiation & communication and presentation skills.
3. Well management at team work, training , customer management and cooperation.
4. Fluent written and spoken English.
Responsibilities:
1. Lead the operation team to reach client's call center operation and target under the condition of qualified performance;
2. Generate operation process based on fully understand service process;
3. Implement reservation and customer process efficiently with high quality performance;
4. Team Management and development;
5. Review and communication with client on operation status, giving suggestion of how to improve;
6. Summarize travel industry customer service center operation experience. |
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